Clients

What clients do in the system

The system includes questionnaires designed to monitor clients' reactions under a variety of psychological conditions. Clients complete these measures — either in session with their practitioner or remotely via secure email links — generating the data that tracks their progress through treatment.

The client journey

A client's path through the system typically follows this sequence:

1. First contact — screened for potential problems
2. Second session — condition assessed, treatment planned, assigned to therapist
3. Further sessions — condition treated, response to therapy recorded at each session
4. As treatment closes — condition recorded in detail to assess success
5. Follow-up sessions — as many as required
6. Case closed — when the episode of treatment is completed

Problems and goals-based outcomes

SolveFit Tracker customises measures to the specific needs of each client through problems questionnaires and goals-based outcomes — in the client's own language. The system also captures salient demographic data such as age, gender, medication, and living arrangements, providing a fuller picture of the client's context.

Privacy and security

SolveFit Tracker is built with privacy at its core:

• The permission structure ensures each practitioner has access only to their own clients
• Practice managers have access to all clients in their practice
• Superusers can access all clients across the system
• We recommend using a pseudonym for extra privacy
• SolveFit Tracker does not record identifiable personal information other than mobile phone number and email address — both of which are stored encrypted